Company Culture and the Bottom Line
It seems like you can’t turn on the news without hearing new headlines
of sexual harassment misconduct these days. The Wall Street Journal and New York times have
front page stories with big names like Weinstein and Louis C.K. being outed for
their behavior. Women are speaking out about secret behind the
scenes support systems that have been created in the tech industry. Stories about groups such as “Glass Ceiling
Club” created in the 90’s by a group of ambitious women who worked for Bear
Stearns and wanted to make the work environment more female friendly are being
revealed. It feels as though there is a shift in the workplace culture. Every industry is being affected. Allegations
of sexual harassment have led to the resignations of Justin Caldbeck of Binary
Capital and Dave McClure of 500 Startups,
and the dismissal of Steve Jurvetson of DFJ,
venture capitalists once-celebrated kingmakers are facing pressure from
founders and limited partners to clean up their act.
Board room meetings are centered around how to proceed. Should
they have a company Christmas party? Should
they put in new policies on dating? How do
they proceed so that the talk around the “water cooler” is about work and not
the scandalous behavior within their walls? Should they stop mentoring women? Should
they avoid the problem? Can they just do away with diversity in their employees?
The answers may not seem easy, but it’s
important that solutions are found and ignoring the problem or depleting the
talent pool won’t fix the problem and it will create long term problems.
To be a strong company you need diverse talent pool, strong
leaders and strong teams. Putting in the work to build a culture that supports
men and women assures long term growth and an ability to compete. Companies
that take the culture issue seriously are playing the long game. They know to succeed
that they want to be the strongest competitors. They are willing to put in the resources to be
proactive by evaluating their procedures, their people and their systems and
finding ways to make a strong culture of integrity. Companies that wait until they have an issue,
are then working on crisis management. They
are reacting and they you are bound to lose time, respect and resources which
affect your bottom.
It isn’t enough to have an online sexually harassment training
program. It’s a great gesture, but in a report last year, the United States
Equal Opportunity Commission found that much of that training was ineffective and
that workplace harassment was widely unreported. What would be more effective when combating
issues is finding ways to encourages transparency through conversations that
allow persons to have candor without retaliation. And there needs to be a clear response to that
information that includes verifying the validity, but that also considers the
level of power the person being accused has over those that are investigating
the issue. Which is why Y-Vonne Hutchinson the founder of a diversity solutions
firm was quoted in wire as saying, “Right now, the accountability measures that exist
within companies are not sufficient. I generally recommend having a third
party—whether that be an ombudsman or some other reviewer— for claims.”
The answer is not
to stick our heads in the sand. The
answer is to create new expectations within companies for conduct. This will require that everyone is educated
on the ethics and etiquette expectations within their workplace. And it requires you to expect a high level of
integrity within those persons that you deem leaders within the company. With
the goal to be to build a culture that will support a workplace that is
successful and holds people accountable. And that will make the bottom line
soar.
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